We pay our bills on the internet. We file our taxes online. We check ourselves out at the grocery store and place orders for food using mobile phones.
In an age when Americans are becoming evermore digitally savvy and increasingly self-sufficient, it comes with little surprise that these tendencies would bleed over into the business world.
And that’s exactly what a new study from Paychex reveals about U.S. workers.
Nearly three-quarters of employees think their employer should “provide a high-level of employee self-service, allowing them to independently complete a variety of HR-related tasks,” the report noted.
Tom Hammond, Paychex vice president of corporate strategy and product management, explained further, “Today’s society has moved from being tech-enabled to tech-dependent, and with that shift has come an expectation for self-sufficiency in the workplace.”
“While at work, employees want to interact with tools – and one another – much like they do in their personal lives. That means being given the ability and permission to accomplish simple, common actions such as changing an address, checking a time-off balance, requesting time-off, viewing a paystub or adjusting a 401k balance independently,” he added.
A separate Paychex survey found just 47 percent of corporations with 500 employees or less currently empower workers to complete certain tasks on their own. In a breakdown based on size, data indicate that the larger the business, the more common it is to allow employees to fend for themselves in some capacity:
- 46 percent of businesses with two to 19 employees offer self-service
- 65 percent with 20 to 99 employees offer self-service
- 70 percent with 100 to 500 employees offer self-service
Eight in 10 employees prefer to use online tools or portals to self-serve. The tasks workers are most interested in accomplishing on their own include:
- Updating personal information
- Managing paid time off
- Downloading/viewing payroll information
- Reporting time worked
- Viewing the schedule
“This is good news for HR leaders,” Hammond reasoned. “As employees become increasingly independent, HR will have more time to focus on strategic priorities like employee engagement, winning the war on talent and ensuring the company is complying with employment laws and other regulatory-related requirements.”