Ricki Ingalls, Ph.D., is RCH's Executive Vice President and Chief Operating Officer, and has overall responsibility for RCH's Information Technology, Operations and Service Center. Ingalls was instrumental in developing the Auto Portability Simulation (APS), the retirement industry's first-ever discrete event simulation model.

Prior to joining RCH, Ingalls was Founding Principal and Chairman of the consulting firm Diamond Head Associates, harnessing Big Data and analytics to create logistics systems that facilitate process and supply chain improvements for companies such as Anheuser-Busch InBev (AB-InBev) and Halliburton.