John Hancock Names Participant Outcomes Head

John Hancock Retirement, a company of Manulife Investment Management, has appointed Shannon Stiles in a newly created role as head of Participant Outcomes. In this capacity, she will be focused on enhancing participant engagement, education, and financial wellness, to help them confidently save for their retirement goals.

The role is part of a wider effort, led by Fraser Wiswell, head of Global Participant Outcomes, to drive positive global retirement outcomes which the firm will measure by improved savings, increases in advice utilization, and broader satisfaction with Manulife Investment Management’s retirement services across Manulife’s nearly nine million retirement participants and members worldwide.

“We continue to be unwavering in our commitment to our clients and to being their partner of choice in assisting them to achieve their retirement goals,” said Wiswell. “With this dedicated role, we strive to be well-positioned to partner with plan sponsors and financial professionals to deliver innovative solutions and exceptional support to our participants, and to help them achieve the retirement they have in mind.”

Prior to joining John Hancock Retirement, Stiles had been at Fidelity Investments for more than 25 years where she held multiple participant communicatiops, marketing, and retirement client-focused responsibilities, most recently as vice President of Employee Marketing Strategy & Operations.