401GO Welcomes Plan Operations Leader

401GO announced that Sue Hardy, a 20-year retirement industry professional, has joined the company as head of plan operations.

“401GO is built upon industry-leading technology, but the key to our success is our conviction that technology does not replace real human connection. Our commitment to a live support staff helping our clients is reflected in the addition of Sue to our team. She has all the tools to make an already top-rated client success team even better,” said CEO and co-founder Dan Beck.

On the heels of a recent series A fundraising round, 401GO says it has focused on expanding the customer support team and launching a mobile app.

“Sue is an industry veteran with an unmatched skillset. Nobody else could do this job the way she will,” said COO and Co-founder Jared Porter.

Hardy has spent the majority of her career in the ERISA and compliance side of 401(k). She holds credentials from ASPPA (QPA and QKA), NIPA (ARA and APA), and IRS (ERPA). She has been a speaker at the NAFE conference and locally for the SLC chapter of Western Pension Benefits.