Nationwide Welcomes New Leaders, Income Lab Launches AI Scribe
Nationwide Announces Retirement Solutions, Financial Leaders
Nationwide this week announced it has appointed Misty Kuamoo and Suzanne Ricklin as chief technology officer of Nationwide Financial and leader of Distribution for Nationwide Retirement Solutions, respectively.
In her new role, Kuamoo will be responsible for all technology solutions supporting our financial services businesses.
“Misty Kuamoo’s leadership has consistently driven results across critical initiatives – from implementing a new AI-powered tool for associates, to expanding associate services to modernizing the claim filing experience,” said Michael Carrel, Nationwide’s chief technology officer. “As Nationwide continues to accelerate technology and AI, Kuamoo will play a key role in making it easier for customers and business partners to do business with Nationwide.”
Kuamoo was most recently the chief technology officer of Corporate Technology & Workplace Solutions at Nationwide. In this role, Kuamoo led the team that delivers technology solutions for Finance, Human Resources, Investments, Legal and Marketing business units.
Kuamoo also oversaw Nationwide’s Corporate Real Estate and Digital Workplace teams, with a focus on enhancing associates’ physical and digital workplace experiences.
Previously, Kuamoo led a team in Nationwide’s cybersecurity product organization as VP, Shared Security Services.
She is a graduate of Weber State University, is a Certified Professional Coach and holds the Certified Information Systems Security Professional (CISSP) certification.
Ricklin currently serves as Vice President of Retention & Sales for Retirement Solutions Distribution, supporting more than $208 billion in assets and nearly 3 million participants. In that role, she managed the retention and growth of government and corporate retirement clients, driving a strategic account management approach across all plan types.
“Suzanne has a strong track record of leadership across our business,” Jestice said. “Her team has consistently expanded Nationwide solutions in alignment with client goals and delivered strong, measurable results. She has earned a reputation for being a trusted leader, a mentor to associates and someone who motivates teams to achieve meaningful business outcomes through collaboration and innovative thinking.”
Ricklin brings more than 25 years of financial services experience, including serving as vice president and head of Relationship Management for Retirement Plan Services at T. Rowe Price, where she supported 500 high value clients. Prior to that, she held multiple leadership roles across relationship management, external wholesaling, corporate marketing and communications, retail sales and investor centers.
Ricklin holds a bachelor’s degree in psychology from American University and a master’s degree from Loyola University’s Sellinger School of Business. She also maintains her FINRA Series 7, 24 and 63 licenses.