Voya Launches Refreshed Digital Platform
Voya Financial, Inc. has announced enhancements to its online absence management platform, myBenefitsHub.
The enhancements come at a time when new Voya research has found a majority (93%) of employees consider an online employee benefits portal or enrollment platform to be “extremely” or “somewhat important” in helping them make decisions about their employee benefits.
“At Voya, we remain focused on evolving our benefits experience for both employers and employees to best meet the ongoing digital needs of today’s workforce,” said Maleiha Russell, VP, Life, Absence and Disability Product at Voya Financial. “We know that for both employers and employees, the claims experience can be daunting during a time that is often stressful. Our latest enhancements to myBenefitsHub are designed to deliver an integrated and intuitive digital experience, helping simplify the administrative burden for employers and support their employees at times when they need it most.”
Specifically, the myBenefitsHub enhancements will include:
- Intuitive claims: Making the claims-submission process through myBenefitsHub more intuitive than before, including a new claims progress tracker and supportive prompts throughout the process to clearly outline what the employee should expect during their claims filing experience.
- Education: Providing employees detailed and critical information related to the types of absence and disability coverage applicable and available to them through their employer or work state more efficiently.
- Absence dashboard: Creating greater visibility for supervisors, managers and human resource contacts to be able to answer employee questions easily and have relevant data at their fingertips.
Voya says its enhancements build upon Voya’s ongoing investments in health solutions experiences that help address the ongoing workplace benefits needs of individuals. Most recently, Voya announced its collaboration with Empathy to offer on-demand bereavement support and earlier this year launched Voya Protect, a group limited-benefit insurance offering designed to pay eligible benefits quickly and easily when covered conditions are diagnosed.
The refreshed myBenefitsHub experience will be available for new Voya absence management customers beginning January 1, 2025, with current clients expected to migrate to the new experience in December 2024.
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Amanda Umpierrez is the Managing Editor of 401(k) Specialist magazine. She is a financial services reporter with over six years of experience and a passion for telling stories and reporting news. Amanda received her degree in journalism and government and politics at St. John’s University. She is originally from Queens, New York, but now resides in Denver, Colorado with her partner. In her free time, Amanda enjoys running, cooking, and watching the latest drama show.
